Terms & Conditions
- 30% deposit when booking
- All fares include the free use of all devices if not differently stated
- Towels change every 3 days and cleaning service at check-out and/or every week
- Cleaning fee communicated, according to stay and accommodation, before booking confirmation
- Check-in before 8:30 p.m. / check-out before 11:30 p.m. (by appointment)
- Late check-in (after 8.30 p.m. until 11.30 p.m.) / early check-out (before 8.00 a.m.) available with an additional Euro 20 fee; late check-in after 11.30 p.m. available with an additional Euro 40 fee. Not previously communicated late arrivals causing more than 1 hour waiting time may require an additional Euro 20 fee per hour of delay
- Pets are not allowed or subject to Staff authorization during booking
- Smoking is recommended outside the apartments
- Any damage to the accommodation will be charged during check-out from the Accidental Damage Fee
- recess from confirmation up to 45 days prior to arrival: refund of the total deposit paid
- recess from 45 to 30 days prior to arrival: refund of 50% of the deposit paid
- recess from 30 up to arrival or no-show: no refund of the deposit paid
General terms & condition
Rental policies are made on behalf of the Owner of the property at the prices stated in the web pages of NOSTROMONDO or on the agreed rates. Online rates are based on market conditions applicable at the time of realization of the NOSTROMONDO web site and may be changed.
To secure a booking the Renter is requested to deposit between 20% and 50% of the total rental in advance. This prepayment is due at time of booking via a money transfer whose cost is exclusively charged to the Client to the reference Bank account in Italy or via Credit Card (AMEX – DINERS not accepted). Anyway, credit card details are required as guarantee. The deposit is due within 7 days from the booking offer approval or the Owner may feel free to rent the apartment to other customers by returning the deposit lately paid.
Please note, as soon as the payment of the deposit is processed the Property Owner or his Representative will confirm the rent. At this stage the “requested period” can be considered secured. The balance should be paid in cash upon arrival at the property or by credit card if agreed in advance at the time of reservation.
After the booking confirmation the Renter will be sent full contact details of the property, and instructions about how to reach the accommodation. In the event that an advance payment is not processed for any reason, NOSTROMONDO Staff will immediately contact the Renter to let him know and resolve the problem. After several failed attempts to receive the payment NOSTROMONDO Staff will inform the Renter about the impossibility to secure the booking.
Any change to the arrival date and arrival time must be advised and approved by NOSTROMONDO Staff at least 7 days in advance. In case of unavoidable delay on arrival, the Renter must call NOSTROMONDO Staff at the contact numbers. Arrival after 8.30 p.m. will be considered late check in with a fee of Euro 20 to be paid upon arrival to the Owner or his Representative. In case of late check-in after 23.00 p.m. will be requested a fee of Euro 40 to be paid upon arrival to the Owner or his Representative. In the event that the owner or his Representative are not available and it is not possible to advise the Owner or his Representative of a late arrival, if the late arrival was not previously advised of or if event that the owner cannot accept a late arrival, the Renter alone is responsible for the cost of the overnight stay in a hotel. The Owner or his Representative who are then obliged to make an unplanned displacement to the property, are entitled to claim from the Renter the reimbursement of their expenses. On arrival the Renter must show the rental voucher as well as all guests’ passports or identity cards to the Owner or his Representative to enable them to proceed with their registration in accordance with Italian legal requirements.
Towels change is every 3 days and cleaning service occurs at check-out and/or every week.
The cleaning fee is communicated, according to stay and accommodation, before booking confirmation. The fee must be paid in cash upon arrival to the Owner or his Representative.
Any cancellation must be in writing and addressed via fax fax to the number +39-0691717937 or email to address email@example.com.. The effective date of cancellation is when the written notification is received by NOSTROMONDO Staff.
Cancellation penalties are set out as follows:
All reservations require a Accidental Damage Fee (stated on the booking confirmation) due upon arrival (by cash in Euro or credit card deposit) to the Owner or Representative. This fee will cover any accidental damage caused to the rented house and is refundable upon departure less any deduction made for loss or damage caused by the clients, or for any additional costs that were not included in the letting price. THE OWNER OR HIS REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT PAID AT THE TIME OF ARRIVAL. Should the Renter decide to leave the property prematurely the owner or his Representative is authorised to refund the deposit to the Renter by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question. The Renter agrees to compensate Owner for any damages to the dwelling or grounds and to furnishings, caused by negligence or malice of the Guest or any member of his/her party that occur during the guests stay.
No refunds will be given for cancellations or interruption due to inclement weather or illness. NOSTROMONDO strongly advises all tenants to consider insurance needs in relation to travel, accident, medical and personal cover. NOSTROMONDO does not offer cancellation insurance.
NOSTROMONDO can not accept liability for any accident, injury, loss or damage sustained by tenants.
Once the Renter has checked into the property, no refund will be made for early checkouts. If he does not cancel the reservation and does not arrive for the rental period, all sums paid for the deposit will not be refunded.
NOSTROMONDO will not issue refunds for situations arising from adverse weather conditions, natural disasters or wars without Travel Insurance coverage.
Rates do not include the extraordinary administration fee (late check-in/ early check-out), damage waiver fees and tourist taxes. If not stated in the booking confirmation, rates do not include the cleaning fee that will be communicated, according to stay and accommodation, before booking confirmation. Rates, terms and taxes are subject to change without notice.
For properties offering extra services the request must be made in writing to NOSTROMONDO upon confirmation. Requests made after booking are subject to availability. PAYMENT IS DUE FULL IN CASH UPON ARRIVAL TO THE OWNER OR REPRESENTATIVE. Cancellations of extra services must be made no later than 1 week prior to arrival and are subject to the administration fee.
There will be a 50 Euro charge for anyone who locks himself out of the unit because of keys’ loss or having forgotten the keys inside the premise; this situation will require additional keys to be made readily available by a member of the Staff. In the case of Nostromondo Staff not being able to solve the issue on the place, additional keys will be provided for collection at an address to be notified directly to the Guest. This fee will be deducted by the Accidental Damage Fee.
The Renter is obliged to notify NOSTROMONDO Staff at the time of booking if he is bringing any pets with him and he should indicate numbers and size. Pets are admitted only under request and subject to the Owner’s authorization.
It is compulsory for the Renter to supervise pets within the communal areas of the accommodation.
Not authorized pets entitle NOSTROMONDO to terminate both guest’s occupancy of the dwelling and reservation. The guests will also forfeit all rent and may be charged a Euro 250 cleaning fee.
NOSTROMONDO DISCOURAGES SMOKING and recommends limiting smoking ONLY outside the apartments.
In the event that the owner of a property elects to remove his property from the management responsibilities of NOSTROMONDO, the Guest agrees to hold NOSTROMONDO harmless.
In such event, the NOSTROMONDO agrees to provide the Guest with a comparable property at the original rate. If comparable properties are not available, the Guest agrees to accept a full refund of all sums the Guest has paid for the rental of the property during the agreed rental period in lieu of any other possible damages. NOSTROMONDO and the Owner reserve the absolute right to require any individual to vacate a rental property for disruptive behaviour without any refund.
On the rare occasions in which circumstances force NOSTROMONDO to cancel a client’s reservation, NOSTROMONDO agrees to provide the Guest with a comparable property at the original rate. If comparable properties are not available, the Guest agrees to accept a full refund of all sums the Guest has paid for the rental of the property during the agreed rental period in lieu of any other possible damages.
There must be at least one individual over 20 years of age who will occupy the property during the entire stay or reservation must be signed and authorized by a parent or legal guardian who will share responsibility for all costs, damages, etc.
Furnishings of the homes must NOT be moved, changed or rearranged.
If the Renter or his guests have any problem during a stay he must notify NOSTROMONDO Staff contacting the Emergency Complaints Number previously provided during check in. Complaints notified only after vacating the property cannot be taken into consideration.
In the case of complaints coming from neighbours or inhabitants of the apartment building due to noise or any other antisocial behaviour, the Owner or his representative reserves the right to immediately cancel the reservation without refund of monies paid, and the renter will be obliged to vacate the apartment immediately.
In the event of controversies arising from the booking and the letting, only Italian law applies and Rome is the place of jurisdiction. By making the booking, this implies that NOSTROMONDO Rental Conditions have been read, understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.